PLEASE READ OUR PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES AND OUR WEBSITE.
I. Policy Purpose and Applicability
At Ketcare, we hold your privacy and personal data in the highest regard. We appreciate you visiting our site and placing your trust in us as you embark on this path. This Privacy Policy (“Policy”) outlines the data privacy approaches of Ketcare, Inc. (“Ketcare,” “we,” “us,” or “our”), including how we gather, utilize, and share your Personal Information when you access our website, web pages, and mobile application (“Site”), as well as via social platforms, our promotional efforts, and other interactions detailed in this Policy (together, the “Service”). This Policy does not cover the data practices of any third-party sites or apps that might gather data, link to, or be reachable from the Service. It also excludes identifiable health data you share with Ketcare’s partner medical providers (“Affiliated Medical Groups”) during their intake processes, treatment sessions, or related medical documentation. For details on their data handling, consult the Privacy Practices of the Affiliated Medical Groups.
Neither Ketcare nor the Affiliated Medical Groups qualifies as a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act, along with its regulations and updates (“HIPAA”). That said, any Personal Information you share could fall under protections from relevant state regulations, and Ketcare along with its Affiliated Medical Groups will handle and share such data only as permitted by those laws.
A. Users from Other Countries; Access from Outside the U.S.
The Service is designed exclusively for individuals within the United States. People located outside the U.S. should avoid using the Service. If you’re based outside the U.S., details about your Service interactions might be sent, handled, or stored beyond your state or nation, potentially falling under local rules that offer fewer safeguards than those in the U.S.
B. Privacy for Minors
The Service targets only those 18 years or older. We do not intentionally gather Personal Information from anyone under 18 (“Minors”). We avoid seeking out or knowingly obtaining data from Minors, and if we discover any such data has been collected, we’ll promptly remove it. If you realize we’ve obtained Personal Information from a Minor, reach out to us at support@ketcare.com.
II. Types of Personal Information We Gather and Collection Methods
“Personal Information” refers to any details about or linked to an individual that directly identifies them or could reasonably do so when paired with other data from any origin. We exclude from Personal Information any data that can’t trace back to a particular individual—such as de-identified, pseudonymized, anonymized, or aggregated details about you or our other users. Moreover, once we de-identify your Personal Information, we pledge to keep it in that non-identifiable state.
D. Creation of Anonymized, Pseudonymized
We may transform your Personal Information into anonymized, pseudonymized, aggregated, or de-identified data by removing elements (such as your name, email address, or any linkable tracking identifiers) that make the information personally identifiable to you. Such information may be used for business operations, shared with third parties for legitimate business purposes, or leveraged for research and development of new products and services.
A. Details You Share with Us
You might supply us with Personal Information via the Service, including:
- Contact details—like your full name, email, billing and shipping addresses, and telephone number.
- Demographic details—like your city, state, postal code, gender, and age range.
- Account details—like the username and password you choose for your online profile, your settings, responses to our surveys, and any additional info you include in your profile.
- Wellness-related details—like notes on your mental health issues or diagnoses, pregnancy details, your use of specific drugs, symptoms tied to health conditions, and other health insights you opt to share via our site’s preliminary eligibility questionnaire. Your answers to this questionnaire allow us to check Service availability in your state and your suitability. We don’t pass these responses to external ad or promo programs; still, select ad and marketing tools get alerted automatically upon questionnaire completion to support business insights, ad performance, and promotional strategies.
Interactions we have with you through emails, calls, texts, chats, direct social media messages, or similar channels. - Purchase details—like data required to fulfill orders via the Service, including order IDs and purchase records. All payment and card details are managed and secured directly by our processor, Stripe.
- Promo details—like your choices for our promotional messages and records of your interactions with them.
- Session details—like notes on goals and activities you log in the mobile app.
B. Data from Automatic Tracking; Cookies and Similar Tools
We obtain certain details about you from partners who supply this as part of their collaboration with us, such as Meta, Google Analytics, Google Ads, Hotjar, Impact, Microsoft Bing Ads, Stripe, and similar services. These entities could automatically record device specifics, web behavior, and location data.
- Usage and Insights—We partner with tracking firms that monitor web interactions (e.g., device specs, browser info, location, and Service engagement) to gauge unique visitor counts and user navigation patterns across our offerings.
- Promo and Ad Tracking—We collaborate with ad platforms that follow your activity to evaluate ad performance, enabling tailored ads or promotions. These partners might deploy cookies, pixels, device IDs, and related tech to capture your Service usage and activity on other sites or apps—including IP address, browser type, mobile carrier data, viewed pages, site/app actions, time on pages/apps, clicked links, and conversion metrics. This helps us recognize prior visits, recall your preferences, track overall Service usage stats and goals, and serve interest-based ads. Upon account creation or Service purchase on the Ketcare site, pixels, beacons, or APIs from our analytics, ad, and marketing partners may record and relay conversion info to measure campaign success and shape upcoming ads.
II. Utilization of Your Information
A. Delivering the Service. We may employ your Personal Information to:
- deliver, manage, secure, refresh, evaluate, and enhance the Service and our operations
- create and manage your account on the Service
- handle purchases of services submitted via the platform
- connect with you about the Service, such as through notices, updates, security notifications, and support or administrative communications
- assess your preferences and tailor your interactions with the Service and our outreach
- offer assistance for the Service and address your inquiries, concerns, and suggestions
- build and manage AI features, with further details provided in section VIII below.
B. Promotion, Advertising, and Data Analysis.
We, together with our ad partners, may gather and apply your Personal Information for promotional, advertising, and analytical objectives:
Targeted advertising. We collaborate with ad firms and social networks that deploy cookies and comparable technologies to capture details on your activities across the Service and other sites over time, then use that to present online promotions aligned with your likely interests. These encompass, but are not restricted to:
- Meta Platforms. We incorporate Meta Platforms (including Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising tool supplied by Meta, into our site. Meta also stores and processes this data. Meta could associate this with your Facebook or Instagram profile and leverage it for its own and third-party ad initiatives, consistent with Meta’s Data Policy available at https://www.facebook.com/about/privacy/. You can manage the info shared via your Meta profiles by going to https://www.facebook.com/about/ads, and assert your privacy options by visiting https://www.facebook.com/help/contact/784491318687824.
- Google Analytics and Google Ads. We utilize Google Analytics, a web analytics tool from Google, Inc. (“Google”), to collect specific details on your site interactions. We also employ Google Ads, an online ad service, to promote our offerings and assess ad campaign effectiveness. Learn more about Google’s data handling at “How Google Uses Data When You Use Our Partners’ Site or Apps” on www.google.com/policies/privacy/partners/. For Google Analytics specifics, see www.google.com/analytics/learn/privacy.html. Control info shared through Google Ads at http://www.google.com/settings/ads, or install the Google Ads Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. Erase your activity at https://support.google.com/accounts/answer/465?hl=en.
- Microsoft Bing Ads. We leverage Bing Ads, an online ad service, to promote our offerings and evaluate ad campaign results. Details on Bing’s data practices are in the “Microsoft Privacy Statement” at https://privacy.microsoft.com/en-us/privacystatement. Manage info shared via Bing Ads and opt out of tailored Bing ads at https://account.microsoft.com/privacy/ad-settings and https://account.microsoft.com/privacy/third-party-ads. To seek data deletion, go to https://www.microsoft.com/en-us/concern/privacy. Access more via Microsoft’s Privacy Dashboard at https://account.microsoft.com/account/privacy.
- Impact Radius. We integrate Impact Radius, a web analytics and affiliate ad tool, on our site. For insights into Impact Radius’s privacy approaches, see: https://impact.com/privacy-policy/.
- AddShoppers. We use AddShoppers, a social commerce and promo platform aimed at boosting user involvement, customizing marketing, and delivering performance metrics. For details on AddShoppers’ privacy practices, consult: https://www.addshoppers.com/privacy.
- X (formerly Twitter). We employ X to promote our offerings, analyze user navigation and purchase patterns, and measure ad campaign performance. X assembles various data that could support analytics and advertising. Review X’s data handling and adjust your privacy preferences via X’s Privacy Policy.
C. Adherence and Safeguarding.
We may apply your Personal Information to:
adhere to relevant regulations, valid demands, and judicial procedures, such as addressing subpoenas or inquiries from officials; confirming or upholding our contracts, usage terms, or related guidelines; managing urgent situations; or otherwise safeguarding the rights, assets, well-being, or protection of Ketcare, Service users, or the broader community, as mandated or allowed by law
review our procedures for regulatory and agreement compliance and uphold the terms and conditions governing the Service
avert, detect, examine, and discourage deceitful, damaging, unsanctioned, immoral, or unlawful conduct, including cyber intrusions and identity fraud
D. Generating Anonymized, Pseudonymized, Aggregated, or De-Identified Data. We may anonymize, pseudonymize, aggregate, or de-identify your Personal Information by excising elements (such as your name, email, or traceable tracking ID) that render the data personally attributable to you. We pursue this for our operational needs, sharing with others for legitimate business goals, and research plus development of innovative products or services.
III. Entities Receiving Your Information
We collaborate with companies that supply assistance for our initiatives or aid in managing the Service or our enterprise (for instance, hosting, sustaining, and upgrading our data infrastructure, user help, order completion, transaction handling, message sending, and web tracking). Ketcare’s vendors encompass those that manage data we obtain or that we direct others to acquire. In our contracts with these vendors and their deployment, we adopt suitable precautions to confirm they are barred from releasing, employing, or distributing identifiable data beyond what’s required for our handling tasks or as authorized or mandated by regulations.
Ad and promotional firms. Ad and marketing entities for the targeted ad goals discussed earlier, along with conventional or varied ad mediums.
Allies. Groups we join forces with for collaborative projects, or those in advertising or partnership ties who could propose, endorse, or promote our Service to you.
Specialized counselors. Consultants like legal experts, examiners, financiers, and coverage providers, when essential for their advisory roles to us.
Agencies and associates. Investigative bodies and public officials vital or fitting for the regulatory aims noted above.
Deal counterparts. Purchasers and other pertinent figures in commercial exchanges (or associated talks and assessments) like entity separations, combinations, unifications, buyouts, restructurings, transfers, or other allocations of all or parts of the enterprise or holdings of, or stake holdings in, Ketcare or our related entities (encompassing, during insolvency or akin matters).
Per Your Permission or Instruction. We could further share your Personal Information with organizations or people you allow us to convey particular details to.
Commercializing Personal Information. Ketcare refrains from selling, in the classic way (i.e., for financial gain), any Personal Information given to us. Ketcare teams up with outside parties to enable targeted advertising, which some state statutes might regard as a “sale” of Personal Information. For further insights into this approach, including ways you might regulate third-party ad systems’ handling of your Personal Information, kindly review “Marketing, advertising, and analytics” in the “How We Use Your Information” section earlier.
IV. Your Options
You possess the following options concerning your Personal Information:
Decline promotional email messages. To unsubscribe from marketing emails, simply click the opt-out or unsubscribe links found at the end of any such emails we send, or reach out to us directly. Be aware that this choice won’t prevent us from delivering essential, non-promotional emails related to the Service.
SMS promotions. Should you get promotional texts from us, you can stop them by texting STOP back to the message.
Precise location on devices. Revoke our permission to access your device’s exact location through your device’s configuration options.
Preferences for ads. To restrict how your data is used for targeted advertising, try these steps:
Turn off third-party cookies via your browser controls.
Opt for browsers focused on privacy or add-ons that prevent ad trackers.
Modify your device settings to curb the use of your device’s advertising identifier for personalized ads. Note that handling this ID varies by device maker, so consult your manufacturer’s guide or device options for specifics.
Remember to implement these opt-outs separately on every device you’d like to apply them to.
Do Not Track. Various web browsers allow you to enable “Do Not Track” requests to the sites you browse. At present, we don’t act on “Do Not Track” or related requests. For additional info on “Do Not Track,” check out
http://www.allaboutdnt.com. Nevertheless, our Site could detect specific opt-out signals, including the Global Privacy Control. Activate it in your browser or via an extension.
Access via External Services. When linking the Service to your Google account or another outside platform, you might adjust that platform’s settings to reduce the data we get from it. If you later withdraw our access to such a platform, this won’t affect data we’ve previously acquired from them.
V. Your Data Protections
Alongside the options noted above, based on your home state—like California, Colorado, Nevada, Oregon, Texas, Utah, Virginia, or Washington—you could enjoy the protections detailed here (“Data Subject Rights”) for the Personal Information we gather or manage about you; availability and scope vary by location. We maintain the ability to address your Data Subject Rights in line with pertinent legal obligations.
Right to Verify Handling, Access, and/or Get Copies: On your request, we’ll verify if we’re managing your Personal Information. We’ll also furnish, as needed, copies of all Personal Information you’re permitted to access, which might encompass particular elements plus relevant context.
Right to Update: If your Personal Information seems wrong or insufficient, you can seek corrections from us.
Right to Remove: Request the removal of your Personal Information.
Right to Transfer: Ask us to export, replicate, or forward your digital personal data to a different entity.
Right to Revoke Approval and/or Refuse Select Handling: You can direct us to limit or halt the handling of your Personal Information. This applies to overall or situation-specific directives, such as for data deemed “sensitive” per U.S. state guidelines or particular automated processes.
Right to Refuse Targeted Promotions: Targeted promotions—also called interest-based or cross-site behavioral ads—customize offers using your data amassed over time from various companies, sites, apps, or services. You can decline participation. Plus, external ad networks might provide further ways to manage or curb this; consult “Marketing, advertising, and analytics” in the “How We Use Your Information” section earlier for those.
Right to Refuse Sales: In some states, targeted ads count as “sales” of Personal Information. You can instruct us against “selling” yours.
Right to Fair Treatment: We won’t penalize you for using Data Subject Rights, though lawful fees could apply for fulfilling them, like for extra copies of your Personal Information.
Right to Review Denials: Should we turn down a Data Subject Rights request, you might appeal it to us. For appeals, provide context on your initial ask to help us retrieve our previous ruling.
Right to File a Grievance: Raise issues about our data management with the appropriate oversight agency in your area.
To exercise a Data Subject Right, you or your representatives can follow the “Contact Us” steps below. Additionally, sign into your account whenever to review and update your info. We’ll verify your identity for these requests using on-file details like your name, email, phone, or latest engagement, if relevant.
Thank you for visiting AllaboutDNT.com. Future of Privacy Forum launched this website in 2013 to provide information on how web browsers can express a user’s preference for tracking using Do Not Track (DNT). DNT is a technical specification designed to help users express their preferences about online tracking. It is…
VI. External Sites and Services
The Service could include hyperlinks to external websites and additional digital platforms run by unrelated parties. Furthermore, our materials might appear embedded within web pages or other digital platforms unaffiliated with us, accessible via our partner marketing networks. We have no oversight over third-party websites, apps, or online platforms, nor do we bear responsibility for their practices. The data handling rules of those third parties will govern any details they gather, process, or release concerning your actions on their sites after you select those external links. We recommend reviewing the privacy notices for any other websites, apps, and digital services you engage with.
VII. Data Protection
We’ve implemented technical, administrative, and physical protections aimed at securing the Personal Information we gather. That said, risks to security are unavoidable in any online or digital system, and we can’t assure that intruders, malicious actors, or other unapproved outsiders won’t breach our defenses to unlawfully gather, view, take, or alter your Personal Information. Transmitting and revealing data online isn’t fully risk-free. You assume the risks of any Personal Information transfer. We hold no liability for bypassing privacy controls or security features on our Service, within your OS, or on your mobile setup. As such, safeguarding your access credentials—like your username and password—falls to you.
VIII. Updates to This Privacy Policy
We retain the flexibility to revise this Privacy Policy whenever necessary. For significant alterations to this Policy, we’ll alert you by revising the Policy’s date and displaying it on the Service, or through other methods mandated by regulations. Revisions to our Privacy Policy take effect on the listed date. Continuing to use the Service post the effective date of an updated Privacy Policy signifies your agreement to its terms. We suggest checking this page regularly for the most current details.
IX. Reach Out to Us
Should you seek more details on our data handling approaches, have inquiries, or wish to submit a request, feel free to connect with us via the following channels:
Via Email: privacy@ketcare.com
